ERPNext v16 · Support
ERPNext Support with real SLAs
Customer issues captured from email, routed by priority and measured against service level agreements, with warranty and maintenance tied to the customer record.
The ERPNext Support flow
The standard v16 document flow we configure, test and train your team on.
- Step 1Issue
- Step 2Service Level Agreement
- Step 3Warranty Claim
- Step 4Maintenance Visit
What we configure
Your scope decides which of these apply. Nothing is configured that you did not sign off.
- Issue types and priorities
- Email to ticket
- Service Level Agreements with working hours and escalation
- Warranty claims and maintenance schedules
AI workers for Support
AI Support Agent
- Replies to tickets with your knowledge base
- Escalates by SLA
- Summarises long threads
ERPNext Support FAQ
Can emails create tickets automatically?
Yes. A support inbox can create Issues from incoming email.
Does ERPNext track SLAs?
Yes. Service Level Agreements define response and resolution times by priority and working hours.
Can AI answer tickets?
Our AI Support Agent can draft replies from your knowledge base and escalate by SLA.